KEY RESPONSIBILITIES

• IT & SYSTEMS COORDINATION

  • Light-touch IT Support. Managed Service Provider (MSP) handles technical work.
  • Provide basic first‑line support for staff (simple troubleshooting, device setup, account access).
  • Log and escalate technical issues to the MSP and coordinate resolutions.
  • Manage user accounts, permissions, and onboarding/offboarding across Microsoft 365 with the MSP support.
  • Assist with on‑site hardware setup (laptops, monitors, peripherals).
  • Maintain internal IT documentation, asset lists, and simple processes.

• DATA & SYSTEM MANAGEMENT

  • Maintain and administer the company’s core operational platforms that manage organisational records and relationships i.e. Student Information Systems (SIS) or Customer Relationship Management (CRM) systems; and support staff in using the tools.
  • Ensure data accuracy and consistency.
  • Carry out data imports, updates, and cleansing activities.
  • Produce basic reports and dashboards for operational and management teams.
  • Assist with data governance and routine data management processes.
  • Training will be provided across systems and tools as needed.

• OPERATIONS SUPPORT

  • Provide administrative support for day‑to‑day core operations.
  • Manage office supplies, equipment ordering, and supplier coordination.
  • Support operational projects, process improvements, and internal workflows.
  • Help maintain smooth office operations and a well‑functioning working environment.

• MEETINGS & COORDINATION

  • Attend operations meetings, take notes, and track action items.
  • Monitor operational tasks and follow up on deliverables.
  • Support cross‑department communication where systems or data are involved.
  • Provide operational support to the Head of Operations when required.